Shipping & Returns
Kephart Acres ships all orders through USPS, anywhere in the United States. We ship all orders same-day, if they are placed before 1 PM ET Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed. We are dedicated to delivering you the fastest and most reliable shipping available. Please view our policies below:
All 50 states
Kephart Acres can ship to any street address in all 50 states by USPS First Class Mail and has an estimated delivery time of 2-4 business days after we ship it. Tracking is included but delivery date is not guaranteed. We also offer 1-day USPS Priority shipping if they are placed before 1 PM ET Monday – Friday.
Outside of the United States
At this time, we cannot ship outside the U.S.A.
Military bases
Kephart Acres can ship to APO/FPO bases.
Return Policy
If you have a problem, we will try to solve it. To be considered for reimbursement, products purchased through standard delivery must be unopened and in the original packaging. However, the first purchase only requires the partially empty container to be returned. To return a product you must do the following: Email us at returns@kephartacres.com with explaining your problem, within 10 days of purchase (Product issues not declared within 10 days of purchase are not entitled to a refund). You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 15 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department does NOT accept any packages without an RMA number. You pay for return shipping.
Address the return package to: Kephart Acres, PO Box 31, Pleasureville, KY 40057. We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card for a full refund of the purchase price. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.
Recall
If for any reason our product is recalled, we will replace your product at no cost to you or refund the purchase price. If paid by Credit Card, a refund, once processed can take up to one billing cycle to be posted to your account, depending on your financial institution.
Shipping
USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; USPS estimated days for delivery are not guaranteed. We only offer full refund on the product.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, your tracking information is available within your account.
Backordered Items
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Damaged or Lost Packages
All damaged packages must be reported to us within 3 business days of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please email or call us as soon as possible so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
Delivery of your Shipment
Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Should you have any questions, concerns, or need further assistance, please email info@kephartacres.com